TymeAgain and Carlo’s Bakery (of Cake Boss fame) have something in common – they are both family run businesses. What does it mean when you have family members working together in a business? Well, it means you are all invested in doing the best job you can. It means you are used to depending on each other – you know each other’s strengths and weaknesses and you can ‘read’ each other when you need to. It also means you can cover for each other, hold each other to a high standard and just expect more than you would from a regular co-worker or employee.
So how can you find people to work for you who ‘feel like family’? It’s easy – find people who care about the same things that you do. When it comes to making TymeAgain toys, Ben and his wife Hellyn prefer to hire parents and grandparents because then when he says to them ‘don’t give me anything you’ve made that you would want to hand to your child/grandchild to play with’, they know exactly what he means and quality is assured. He chooses his craftspeople carefully and takes the time to have a relationship with each one of them personally. That’s why he has three generations of one family working for him. It’s the way companies used to operate but is a rarity today when so many of the things we use are mass produced. It’s just one more reason why we think we’re special.